Shareholder Information
Frequently asked questions
A range of shareholder information is available on line at www.shareview.co.uk, including practical help on transferring shares or updating details. Shareholders can also register for secure access to their ‘portfolio’, enabling them to check holdings and register their email address to receive shareholder information and the Annual Report & Accounts electronically. At present, the portfolio service is free.
I have recently moved house – who should I tell?
Please notify Lloyds TSB Registrars in writing at the above address. Remember to state clearly your old address. If you hold shares in joint names, the letter must be signed by the first named person on the share certificate. If you have previously registered for the Shareview portfolio service, you can log onto www.shareview.co.uk and change your address electronically.
What should I do if I change my name?
To ensure that your shareholding is registered in your new name, please write to Lloyds TSB Registrars. You will need to enclose evidence of the change, for example, a copy of your marriage certificate or change of name deed (please do not send originals), together with your share certificate(s) and any uncashed dividend cheques. New documents will then be issued in the right name.
My share certificate has been lost/stolen. How do I get a replacement?
You should inform Lloyds TSB Registrars immediately. They will send you a form of indemnity to complete and request payment of an administration fee. The form of indemnity is required to protect the Company from the potential misuse of the missing share certificate, so must be returned before a new share certificate can be issued.
I have lost my dividend tax voucher – how can I get another one?
To get a replacement, you will need to contact Lloyds TSB Registrars. A small fee will be payable for this service.
I have found an out of date dividend cheque – how can I cash it?
Please send the out of date cheque to Lloyds TSB Registrars, with a request that they issue a replacement cheque. There will be a small administration charge for issuing replacement dividend cheques for larger payments.
I would like to receive future communications electronically – how can I arrange this?
Please register at www.shareview.co.uk and create your own portfolio. You will need your shareholder account number (on your share certificate(s) and dividend tax vouchers) to access this service.
Why do I receive multiple sets of information whenever you send anything to me?
If you have acquired shares on more than one occasion, your holdings may have been recorded on the register of shareholders with slightly different details. As a result, two or more accounts may have been set up for you. Sometimes multiple accounts are necessary, eg if you hold shares in your own name and also in joint names with a partner. However, sometimes multiple accounts can be amalgamated. Please contact Lloyds TSB Registrars to discuss whether your accounts can be amalgamated.
How can I get my dividends paid directly into my bank or building society account?
You will need to supply your bank or building society account details to Lloyds TSB Registrars. You can obtain a dividend payment mandate form from Lloyds TSB Registrars. A copy of the form is also attached when dividend cheques are mailed out.
Can I receive shares in lieu of cash dividends?
The Company offers a scrip dividend scheme, which allows ordinary shareholders to receive new ordinary shares of 27.5p each instead of cash dividends. The scrip dividend scheme applies to both interim and final dividends, and enables shareholders to increase their holdings in the Company without incurring dealing costs or stamp duty. At the same time, the Company retains cash for reinvestment in the business, which would otherwise be paid out as a dividend. Please telephone Lloyds TSB Registrars on 0870 600 3988 for further information.
I would like to transfer shares to somebody I know. How do I arrange this?
Such transactions need not involve a stockbroker; you can use a stock transfer form. The form can be obtained from Lloyds TSB Registrars or printed from their website www.shareview.co.uk.
How do I register the death of a shareholder?
The first step is to write to Lloyds TSB Registrars, to let them know what you are going to do. They will then place a temporary marker on the register to ensure that further dividend payments are not issued in the late shareholder’s name. They will also send you the forms that you will need to complete.
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